Dear YourFirstNameHere,

In an attempt to improve your member experience we made an upgrade to our database yesterday. In a nutshell, it didn't go so well. The good news is that we're back on track. Unfortunately, if you tracked online yesterday that information is no longer available. This includes the foods you tracked, anything you made a favorite, any recipes you created and the weight you entered. There's no way to sugar coat it – yesterday's information is gone. However, your previous information is still there.

You may also see some funky things happening on your mobile device. If so, we recommend you uninstall and then reinstall your mobile app. If you need assistance, call customer service at 1-800-651-6000.

We are truly sorry for this inconvenience and appreciate your membership.

Sincerely,
Carrie Zuchorski
Vice President, Customer Care
Weight Watchers International

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